Shipping and Returns

Delivery Methods and Charges

All deliveries within New Zealand are delivered by Fastway Couriers direct to your door. If no one is home, a card may be left requesting that you contact the courier office to arrange a suitable delivery time. You can enter special delivery instructions when entering your address details.  You may wish to provide a business address to ensure that there is someone available to collect your parcel.

  • Standard Shipping is $8.00 nationwide in New Zealand. 
  • Rural Delivery Shipping is $14.00 nationwide in New Zealand.
  • Pick-Up in store from Compleat or Lee James is FREE
  • Please email us if you have an international order.

Please note that items ordered together may not always be shipped out on the same day, and occasionally items may be temporarily out-of-stock, we will communicate any temporarily out of stocks with you.

Your order will be dispatched once full payment has been received.

Please Note:

Any specified delivery dates are estimates only and we shall not be liable for failure to deliver on the estimated date.

Compleat and Lee James does not accept responsibility for delays in delivery due to unforeseen circumstances (eg, strikes and natural disasters) or delays which result from Compleat and Lee James not receiving deliveries from third parties on time or as a consequence of an incorrectly filled in delivery address.

Delivery Times
All customer orders are sent Mon-Fri within 48 hours of you placing your order. Once dispatched the following delivery times can be expected:

Standard Delivery:

North Island: up to 2 business days.
South Island: up to 3 business days.
Please allow up to 3 extra business days for delivery to rural address areas.

If your item is on Pre-Order, please make note of the approx arrival date on the product page and allow the above timeframes from this date.

To ensure the fastest delivery, we strongly recommend using a business address as your shipping address. Please ensure that the company name, department, floor/level and the name of the recipient are clearly entered in the delivery address.

 

Alternatively you can use Fastways Parcel Connect service which enables you to send to a specified location in your area.  Simply choose the Parcel Connect Service as your shipping option and then choose the Parcel Connect store to have your parcel delivered.

 

Returns

While the Compleat and Lee James team hope that you’re always delighted with your purchase from us, we understand that there are occasions you may want to return items. If you do wish to return an item you are entitled to exchange or receive a credit excluding any delivery costs.

How to Make a Return
Please return your product within 10 days of purchase. Include your full details and original invoice being sure to include whether you would like a refund OR exchange. Place it in your parcel along with the goods to be returned or exchanged.

Send the parcel to:
Compleat | Lee James
21 Middle Road
Havelock North 4130
New Zealand

Please make sure you give us a daytime telephone number or your email address so we can contact you.

Once we have received the returned products we will notify you by phone or email of your exchange or refund entitlement.

Goods are returned to Compleat and Lee James at your own expense unless the item is faulty. Please ensure all items are packaged securely and are returned to us by registered mail with a tracking number.

Please note that Compleat and Lee James are not responsible for the damage or loss of items being returned.

Exchanges
You can exchange any goods within 10 days of purchase. If you wish to exchange an item please contact us as soon as possible to reserve another item. Enter your full details, including your original invoice, with your order of the goods you would like to receive. If you have decided to exchange for an item with a different dollar value we will credit or debit your card to match the difference.

If the same style is being exchanged for a different size or colour, once we receive your return we will send out your new item/items free of charge for your first exchange, standard shipping rates apply for any further exchanges.

Credits
If you wish to receive a credit for your purchase we will issue you a gift card and when you make your next purchase you will be able to deduct the value of the gift card from the total value owing. Please note gift cards are valid for 12 months from the date of issue.

Refunds
Your refund will be credited back to the original purchases credit card and will exclude any delivery costs, unless the item is faulty. Please be aware it may take several days for the refund to show in your account.

Gift Returns
If you have received an item as a gift and you would like to return it, you are entitled to an exchange or a credit note. You may exchange the item in our retail store or contact us through our website and we will organise a replacement of credit note.  It’s as simple as presenting your exchange card for a replacement or credit note.

Faulty Goods/Incorrect Items
The Compleat and Lee James team takes great care checking all orders to ensure the goods you receive both meet our quality standards and that we are sending you exactly what you asked for. However, if you do receive a faulty or incorrect item, please contact us to arrange a replacement with free delivery.

Faulty or damaged items must be returned within 10 days of purchase.

Please be aware that general wear and tear of products does not constitute a refund. Compleat and Lee James will where possible replace or repair any goods deemed to be faulty. If we are unable to do this, a credit note or refund will be provided.

Sale Items
We do not accept exchange or refund requests for product mark downs, samples, sale item or items that are no longer stocked unless the goods are unknowingly defective.